Professional Summary:
· Network Engineer with over 11 years of experience with large and global network environment and over 22 years’ experience working in the computer industry.
· Extensive experience configuring, supporting, and troubleshooting network devices Cisco, Cisco Meraki, Mikrotik, Juniper routers, switches, and Firewall.
· Advanced experience using monitoring tools, Solarwinds and NetMRI and WhatsUp Gold.
· Advanced experience configuring and troubleshooting switching protocols: VTP, VLAN, STP, RSTP, and Etherchannel.
· Experience with configuring and troubleshooting routing protocols: ISIS, MPLS, BGP, OSPF, EIGRP, RIPv2, and HSRP.
· Advanced critical thinker, effective communicator, and detailed documentation writer
· Hold multiple industry standard advanced networking and security certifications JNCIA, CCNA, MTCTCE, and MTCNA. Working on JNCIS
· Extensive experience using ticketing systems, JIRA, Remedy, Office 365, ServiceNow and Change management tools.
· Configured and deployed access policy for TACACS/RADIUS authentication.
Education/Certifications:
· CCNA
· CCNP (in process)(they need to stop changing this)
· JNCIA
· JNCIS
· MTCTCE
· MTCNA
· Aruba Network Mobility
· F5 Load balancing
Detailed Experience:
Employer: Atos Disney Anaheim, CA, Network Engineer, 11/2022 to Present
· Responsible for the delivery of network services provided by teams directly supporting the Atos managed network services.
· Responsible for the success of regional network services. This includes, but is not limited to:
• Configure, troubleshoot and support Cisco routers (3900 and 3800 series), switches (9300, 3700, 6500, 2960 series, ASR's, Nexus 5500, 7000 and 9000)
• Configure and support Cisco wireless access points with a good understanding of wireless controllers
· Perform troubleshooting and monitoring of incidents queues and executing network changes as required after business hours.
· Opens and monitor TAC cases with our vendors as required
· Adheres to all change control processes and configuration standards
· Attends daily incidents and change control meetings as well as conducting troubleshooting bridges with peers, vendors and customers Mitigate risks by complying with all industry-specific local, state and federal regulations for every project.
· Review network change scripts for accuracy to mitigate induced outages and assuring changes meet corporate standards configurations
· Perform network captures using protocol analyzers and Wireless flukes
· Assist manager in identifying issues and process improvements
Provide real time support during changes as needed
· Completes administrative duties updating network inventories, support documentation (Visio)
Environment: Cisco Nexus, Catalyst, ASR, Sales Force, Visio.
Employer: Spectrum Business Cerritos, CA, Network Engineer II, 02/2021 to 11/2022
· Maximize projects by integrating communication architectures, topologies, hardware, software, transmission and signaling links and protocols into complete network configurations.
· Improve productivity through in-depth new product evaluations and develop resolutions to network issues during implementation. Maintain product and service quality by assisting in the development and documentation of technical standards.
· Ensure a successful project completion by documenting and implementing approved procedure methods. Increase network capabilities through the design of protocol compatibility standards, network enhancements and implementation and improvement recommendations.
· Supervise the implementation of infrastructure upgrades, maintenance fixes and vendor-supplied patches.
· Optimize and configure the existing network by planning and working on projects, systems and issues of medium to high complexity. Support tiers across the organization during program implementations by providing escalated troubleshooting and issue resolution.
· Enhance efficiency by serving on one or more projects simultaneously and occasionally as a project team lead. Guide and mentor less experienced team members to improve departmental productivity.
· Mitigate risks by complying with all industry-specific local, state and federal regulations for every project.
· Assist on-site engineers with equipment upgrade, installation, and configuration.
Environment: Juniper MX, Juniper QFX, Cisco Nexus, Nokia, Adva, RAD, Catalyst ASR 9K, Jira, Sales Force, Remedy, Visio.
Employer: Contractor ConvergeOne/Randstad (HBSD), CA, ITLS Technician, 12/2020 to 12/2020
· Supported all Asset Lifecycle Management (ALM) depot related processes, including receiving, inspect & clean, and inventory management replacing brocade switches with Meraki MS series 24 and 48 port switches.
· Configure, test, and troubleshoot Meraki switches as required per deployment orders validating all attached devices are functioning.
· Provided onsite field support as needed for projects at customer location to meet deadline.
Environment: Cisco Meraki MS series switches, Brocade switches, patch panels, cabling.
Employer: Stability Technology
Client: Sasco, Fullerton, CA Sr Network Engineer, 10/2020 to 02/2021
· Provided support for 200 user Cisco network infrastructure.
· Configured, supported, and managed DPVPN remote clients.
· Configured, supported, and managed MITEL/VOIP users
· Monitored network infrastructure using Solarwinds, and Cacti.
· Lead, configured, coordinate, and trained users with a new mobile/remote inventory application.
Environment: Cisco ASR 1000, Cisco 2900, Nexus, Catalyst, MITEL, Solarwinds, Cacti.
Employer: Panasonic Avionics Lake Forest, CA, NOC Network Engineer II, 07/2015 to 7/2020
· Develop and configure network operations network infrastructure & applications to include all internal global communications measuring and monitoring tools and satellite communication ground network. Ensure that systems are in compliance with service level agreements, high availability/fault tolerance expectations and business/continuity/disaster recovery requirements.
· Lead, coordinate and participate in key process improvement initiatives to support business continuity and reliability of network system infrastructure. Develops recommendations and executes systems solutions for enhancing current processes.
· Participates in network development teams in response to upgrades, enhancements or new customer requirements.
· Supervise the implementation of infrastructure upgrades, maintenance fixes and vendor-supplied patches.
· Manage the installation, configuration, and maintenance of ground network equipment
· Define and perform system backups and recovery procedures to ensure full data retrieval.
· Analyze, monitor, document and troubleshoot business processes for optimal system performance, compliance with customer requirements and management awareness.
Environment: Cisco ASA 5500, Cisco ASR 1000, Cisco 2900, Nexus, Catalyst 3K, 6K & 9K, Juniper SRX 240, F5, Packshaper, VMware ESX, Linux, Jira, Service Now, Office 365, Solarwinds, WhatsUP Gold, Visio, TACACS/RADIUS authentication.
Employer: BigRentz.com Irvine, CA, Sr. Network Admin / Technical Support Specialist, 04/2014 to 7/2015
· Provide Desktop and Helpdesk support for Windows 7, 8.1 and MAC OS X.
· Provide software, hardware and application support for Windows and MAC OS X.
· Performs support in the resolution of second level escalated technical problems concerning PCs, operating systems, network protocols both WAN and LAN; mainframe, client server technology, shared printers.
· Analyze technical needs, requirements, and state of the network's infrastructure design, integration, and operational needs.
· Virtualize network servers to an ESXi VSphere client environment.
· Plan network systems by evaluating network and security technologies. Write functional requirements/specifications documents
· Provide recommendations for process improvements and technology changes
· Configured SNMP and utilized analyzing software from Solar Winds to measure statistics on several core routers and switches.
· Assisted in design, procure, deploy and maintain new Microsoft/Active Directory networks, design and implement network upgrades, maintain existing networks.
· Design, implement, maintain and monitor corporate network infrastructures, composed of servers running Windows 2012, Linux, workstations running Windows 7 and 8.1.
· Design, implement and maintain SonicWall's Network Security Appliance NSA2600
· Manage and support Network infrastructure security policies, implement user VPN and client tunnel access.
· Create and maintain documents and procedures, with direction from management
· Perform network troubleshooting to diagnose, isolate, and resolve common network problems
Environment: Solarwinds, LAN/WAN, ViciDial VOIP, PBX, VSphere VM Client, Netgear Prosafe, SonicWall 2600, Windows 7, 8.1 server 2012, Linux, IOS X, DHCP/DNS Server
Employer: Xerox
Client: Social Services Agency (Direct-Contract), Santa Ana, CA, Network Administrator, 01/2014 to 03/2014
· Ensure availability, security, performance and overall smooth operation of the OC SSA network, comprising 25 sites, over 4,500 users and 100+ applications.
· Implement configuration standards for routers, switches, and network analysis equipment.
· Develop and maintain network infrastructure roadmap based on organizational needs and industry best practices to ensure that IT plans are aligned with the agency’s mission and business objectives.
· Participate in the creation of the agency’s annual network budget by evaluating products, performing capacity planning, conducting business case justification and cost/benefit analysis.
· Stay abreast of information security developments to remain compliant with mandates, audits, and regulatory requirements.
· Coordinate with the dedicated support analyst to open, track, and resolve trouble tickets (Remedy) relating to CalWIN, CWS/CMS, and other mission-critical applications.
· Work closely with business partners and vendors to ensure timely project implementation and SLA delivery.
· Utilized WhatsUp to monitor the network
· Support, troubleshoot, configured network protocols (BGP, OSPF, EIGRP)
· Troubleshoot network connectivity on Cisco routers/switches (Nexsus and IOS devices) using SSH/Telnet from a command line interface
· Designed, implemented and configured agencies HVAC network to meet business requirements and security policy needs.
Environment: WhatsUp Gold, BGP, OSPF, EIGRP, VLAN, VTP, STP, ACL’s, DHCP, CalWIN, CWS/CMS, 6500/4500/2900/2400, WAN, LAN, VPN routers/switches, Catalyst switches.
Consultant: Networking and Security Client: Cosmetic Autobody Santa Ana 01/2013 to 10/2013
· Purchased, designed and built a Meraki network for a family owned business.
· Installed and configured 2 MS20-8P switches for redundancy.
· Installed and configured 1 MX-64 FW, with redundant internet and cellular failover, also set up DHCP with guest policies for added security.
· Installed and configured 2 MR-33 AP’s, incorporating rogue SSID air marshal for added security
· Supported equipment to insure our employees and customer can perform needed task with minimal issues.
Environment: Meraki MS20-8P, Meraki MX-64, Meraki MR33, WAN, LAN, ACL’s, DHCP, WIFI policies and cabling.
Employer: Beckman Coulter, Brea, CA, Network Analyst, 09/2008 to 12/2012
· Support the company’s global MPLS infrastructure to insure our employees and customer can perform needed task with minimal issues.
· Monitoring our Global network including routers switches, firewalls and security devices using Solarwinds, and NetMRI
· On call rotation handling all global network issues and outages.
· Managed & supported our global Polycom Telepresence conference equipment.
· Build a weekly reporting structure of our Global network infrastructures performance and utilization usage.
· Manage a Remedy database and work trouble issues as assigned.
· 3rd tier support & troubleshooting our Data Center, global LAN/WAN infrastructure, VPN (home remote users), related to OSPF, BGP, Multilink, static, floating static routing, utilization, performance and outages issues.
· Configure & upgrade network equipment to meet company standardization process.
· Created and maintain a document inventory on all network equipment and configurations.
· Primarily responsible for all home remote VPN equipment (Cisco and Aruba)
· Manage, configure and update Firmware/Software on network hardware devices as required.
· Configuring firewall rules and policies on both Checkpoint and Bluecoat appliances.
· Configure Solarwinds and NetMRI to meet company requirements on reporting network status, latency, uptime along with configuration management and archive.
· Troubleshoot network connectivity on Cisco routers/switches (CatOS and IOS devices) using SSH/Telnet from a command line interface
Environments: LAN/WAN, Solarwinds, NetMRI, Cisco 871/2900/3600, Aruba, APC , Nortel, Polycom Telepresence, VPN, Bluecoat, Checkpoint, OSPF, MPLS, BGP, Mutilink, Remedy, CatOS, IOS, WhatsUp Gold.
Employer: MegaPath Networks, Costa Mesa, CA, CPE Deployment/Activation/Provisioning, 04/2003 to 08/2008
· Remote site circuit ordering/ installations, broadband and T1 circuits for a variety of retail remote clients.
· Experience with data base Remedy, Clarity, and Siebel lotus applications.
· Configuring and deploy, Netopia, Efficient and Cisco router.
· Initiated the companies first T1 termination department; my role was to consolidate and disconnect T1 & Frame circuits.
· Ordering, installation and supporting a verity of broadband circuits from, ADSL I/SDSL, Cable, T1/multi T’s, Frame, Satellite and cellular circuits.
· Worked with onsite technicians providing installation support and testing of primary and dial backup circuit meeting retail company requirements and standards.
· Interact with retail clients to verify and in some cases support circuit or kiosk connectivity issues.
· Testing IPSEC, VPN circuits remotely using Cisco, and Juniper backbone routers, radius databases and documenting user processes in clarity ticketing before closing.
· Troubleshoot issues with vendors and updating document solutions for team use.
· Testing and debugging new VPN client issues.
· Support, troubleshoot, configured network protocol OSPF
Environments: Cisco Routers, Juniper (Redback) Routers, Netopia, Efficient, Remedy, lotus notes, Clarity, Siebel, ADSL I/SDSL, IPSEC, MPLS, VPN, OSPF, MPLS.
Employer: Kingston Technology, Fountain Valley, CA, Phone Support Level II, 03/2002 to 03/2003
· Provided level 2-phone support for Memory, flash and data products.
· Supported end users as well as Reseller and distributors with issues and provide presales support.
· Troubleshooting memory related conflicts with, MAC, PC, Printers, and Servers.
· Demonstrated high customer satisfaction.
· Performed Q&A testing on products returned as failed.
· Customers follow up until issue was resolved.
· Software used, AS/400, Call center Data Base.
Environments: Windows 95/98/NT, MAC, AS/400, HP
Employer: LSG Sky Chefs, Costa Mesa, CA, Sr. Helpdesk, Software Support, 02/2001 to 03/2003
· Handle all computer related issues including hardware/ software conflicts.
· Provide phone; help desk support to other locations within corporate network.
· Provided system upgrades and user training when needed to control company cost.
· Troubleshoot network connectivity issues, phone and network wire installs, network closet cleanup.
· Performed accounting and data entry when not working on computer related issues.
Environments: Windows 95, Microsoft Office (Word/Excel)
Employer: Cotelligent Consulting, Orange, CA, Desktop Support, 02/2000 to 01/2001
· Upgrade systems from Win9x to NT4 workstations.
· Configure workstations for network access.
· Responsible for after hours on-call pager support.
· Assist computer users by answering questions regarding system operational procedures.
· Relocating Phone and Network Lines, VIA patch panel or routers.
· Performed application & PC hardware upgrades for end user’s workstation.
· Troubleshoot software and hardware application issues.
Environments: Win9x, NT4, VIA
Technical Summary History:
Solarwinds Orion, NetMRI, WhatsUp Gold, Windows Vista/XP/7, Microsoft Office Word/Excel/PowerPoint/Outlook, Active Directory support, Lotus Notes, Polycom Telepresence, Aruba AP and Controllers, Cisco Devices 800/2700/2800/2900/36009K, TCP/IP, DHCP, VPN & IPSEC, ACL, NAT, SNMP, Switching, Trunk, STP, VTP, Ether Channel, VLAN, FW security policy, Static, EIGRP, OSPF, RIP, Juniper MX/QFX/EX4200/SRX240/650M10i, Nortel Switches & Contivity 5500/1100/8600, Netgear GS752TP, SonicWall 2600, VSphere VM, Bluecoat Appliances, Riverbed Appliances, Mag Radius sever, checkpoint firewalls, hardware upgrades, BGP, IS-IS, PPP, HDLC, patching and cable runs.